Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Mailing or service address
• Email address
• Telephone or mobile phone number
• Information submitted through contact, service-request, delivery, or customer forms
• Information relating to your heating oil, propane, HVAC, equipment, or other service needs
• Customer account and service information
• Communications you send to or receive from Top Tier Energy

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, referring website, and general website usage information.

How We Use Information

Top Tier Energy may use information we collect to:

• Respond to inquiries
• Process service or delivery requests
• Schedule appointments
• Communicate regarding heating oil or propane deliveries
• Provide heating, air-conditioning, fuel, tank-monitoring, or related services
• Administer customer accounts
• Provide customer support
• Send service-related notifications and reminders
• Communicate information requested by a customer
• Improve our website, services, and customer experience
• Maintain the security and operation of our website and business
• Comply with applicable legal and regulatory requirements

SMS and Mobile Messaging

Top Tier Energy may offer customers and prospective customers the option to receive SMS text messages.

When you voluntarily provide your mobile telephone number and affirmatively opt in to SMS communications, Top Tier Energy may send messages relating to:

• Service requests
• Appointment scheduling and reminders
• Heating oil or propane deliveries
• Customer account information
• Service updates
• Responses to customer inquiries
• Customer support

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from Top Tier Energy.

For assistance, reply HELP or contact Top Tier Energy at 203-554-3655.

Consent to receive SMS messages is not a condition of purchasing goods or services from Top Tier Energy.

SMS Privacy

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers as necessary to facilitate our communications and business operations. Mobile phone numbers and SMS consent information will only be used as necessary to provide the messaging services requested by the customer and to support legitimate business operations.

Sharing of Personal Information

Top Tier Energy may disclose personal information to service providers that assist us in operating our business, website, communications systems, customer-management systems, or other services.

These service providers may only use information as necessary to provide services to Top Tier Energy or as otherwise permitted by law.

Top Tier Energy does not sell mobile phone numbers or SMS consent information.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, or safety of Top Tier Energy, our customers, or others
• Investigate fraud, security incidents, or misuse of our services
• Complete a business transaction such as a merger, acquisition, reorganization, or sale of business assets, subject to applicable legal requirements

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate website features, understand website traffic, measure performance, and improve the user experience.

Your browser may allow you to limit or disable cookies. Some website functionality may not operate properly if cookies are disabled.

We may also use third-party website analytics, advertising, or technology providers. Information collected through those services is subject to their applicable privacy practices.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain customer and business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may choose not to provide certain personal information, although doing so may prevent us from responding to a request or providing certain services.

You may opt out of SMS communications at any time by replying STOP.

If you wish to update information you have provided to Top Tier Energy or have questions regarding your information, contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites or services. Top Tier Energy is not responsible for the privacy, security, content, or practices of websites operated by third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Top Tier Energy's website and services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through this website.

Changes to This Privacy Policy

Top Tier Energy may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or Top Tier Energy's privacy practices, contact: