Terms & Conditions

About Top Tier Energy

Top Tier Energy provides heating oil delivery, propane delivery, heating and air-conditioning services, tank monitoring, service plans, equipment installation, and related energy services to customers within its service area.

Information presented on this website is provided for general informational purposes and does not constitute a guarantee that a particular service, product, price, appointment time, delivery, or program is available to every customer or property.

Service Requests

Submitting a contact form, service request, delivery request, or other inquiry through this website does not by itself guarantee an appointment, delivery, service call, customer account, pricing, or acceptance into any Top Tier Energy program.

Top Tier Energy may contact you to confirm availability, eligibility, pricing, scheduling, service requirements, delivery requirements, or other details associated with your request.

Website Information

Top Tier Energy makes reasonable efforts to provide accurate and current information on this website.

However, information may be changed, corrected, or updated without notice.

Pricing, service availability, service areas, promotions, programs, equipment availability, and other business information may change.

SMS Messaging Terms

Top Tier Energy provides optional SMS text messaging for customers and individuals who affirmatively consent to receive messages.

If you consent to receive informational or customer-care SMS messages from Top Tier Energy, you may receive messages relating to:

• Service requests
• Appointment scheduling
• Appointment reminders
• Heating oil deliveries
• Propane deliveries
• Delivery-related communications
• Customer account information
• Service updates
• Responses to customer inquiries
• Customer support
• Other communications related to services you have requested from Top Tier Energy

Message frequency may vary based on your requests, service activity, appointments, deliveries, and account activity.

Message and data rates may apply.

Your wireless carrier's standard messaging and data charges may apply depending upon your mobile service plan.

Consent to Receive SMS Messages

Consent to receive SMS messages from Top Tier Energy is voluntary.

Consent to receive SMS messages is not a condition of purchasing goods or services from Top Tier Energy.

Providing a telephone or mobile phone number through the website does not, by itself, constitute consent to receive SMS messages where affirmative consent is required.

Where Top Tier Energy provides an SMS consent checkbox, you must affirmatively select the checkbox in order to provide the consent described by that disclosure.

SMS consent is separate from consent to receive email communications, telephone calls, or other forms of communication.

Opting Out of SMS Messages

You may opt out of SMS messaging at any time by replying:

STOP

After you opt out, Top Tier Energy may send a confirmation message confirming that you have been unsubscribed.

You will no longer receive SMS messages associated with that messaging program unless you subsequently provide consent again or otherwise initiate communications as permitted by applicable law.

SMS Help

For assistance with SMS communications, reply:

HELP

You may also contact Top Tier Energy at:

203-554-3655

or visit:

https://toptiernrg.com/

SMS Privacy

Top Tier Energy's collection and use of personal information in connection with SMS messaging is governed by our Privacy Policy.

View our Privacy Policy at:
https://toptiernrg.com/privacy-policy

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Top Tier Energy may use service providers as necessary to facilitate SMS communications and business operations, but mobile phone numbers and SMS consent information will only be used as necessary to provide requested messaging services and support legitimate business operations.

Top Tier Energy does not sell mobile phone numbers or SMS consent information.

Carrier Availability and Delivery

SMS message delivery is subject to the availability and operation of wireless networks and mobile carriers.

Top Tier Energy is not responsible for delayed or undelivered SMS messages resulting from carrier issues, network availability, device limitations, or circumstances outside of Top Tier Energy's reasonable control.

Supported carriers and messaging functionality may change.

Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, photographs, design elements, and other materials, is owned by or licensed to Top Tier Energy and is protected by applicable intellectual-property laws.

Website content may not be copied, reproduced, republished, modified, distributed, or used for commercial purposes without authorization from Top Tier Energy, except as otherwise permitted by law.

Third-Party Links and Services

The website may contain links to third-party websites, applications, platforms, or services.

Top Tier Energy does not control and is not responsible for third-party websites, content, availability, security, privacy practices, or services.

Access to third-party websites is at your own discretion and subject to the terms and policies of those third parties.

Disclaimer

The website and its content are provided on an "as available" basis.

To the extent permitted by applicable law, Top Tier Energy disclaims warranties relating to the operation of the website or the accuracy, completeness, or availability of website content, except where otherwise expressly agreed in writing.

Nothing in these Terms & Conditions modifies or replaces the terms of any separate written service agreement, customer agreement, service plan, delivery agreement, equipment agreement, financing agreement, or other contract between a customer and Top Tier Energy.

Limitation of Liability

To the extent permitted by applicable law, Top Tier Energy will not be responsible for indirect, incidental, consequential, exemplary, punitive, or special damages arising solely from the use of or inability to use this website.

Nothing in these Terms & Conditions limits or excludes liability that cannot legally be limited or excluded.

Changes to These Terms

Top Tier Energy may modify these Terms & Conditions periodically to reflect changes in our website, services, business practices, technology, or legal requirements.

Revised Terms & Conditions will be posted on this page with an updated effective date.

Your continued use of the website after updated Terms & Conditions are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Governing Law

These Terms & Conditions are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable federal law controls.

Contact Information

Questions regarding these Terms & Conditions may be directed to: